Sundar Pichai Opens Up About Gemini’s “Unaccceptable” Errors and How Company is Trying to Make Fixes

On Tuesday, earlier this week, Sundar Pichai sent an internal memo talking about how Google managed to get it wrong with Gemini responses and image generation. In the email, the CEO told everyone that they are going to have to “focus on what matters most: building helpful products that are deserving of our users’ trust.”

Gemini could take some time to get back to its former glory, but Sundar Pichai promises a fix

Speaking to the Google employees, Pichai wrote this in the email:

I want to address the recent issues with problematic text and image responses in the Gemini app (formerly Bard). I know that some of its responses have offended our users and shown bias — to be clear, that’s completely unacceptable and we got it wrong.

Pichai went on to talk about the company’s core mission and said the following:

Our mission to organize the world’s information and make it universally accessible and useful is sacrosanct. We’ve always sought to give users helpful, accurate, and unbiased information in our products. That’s why people trust them. This has to be our approach for all our products, including our emerging Al products.

We’ll be driving a clear set of actions, including structural changes, updated product guidelines, improved launch processes, robust evals and red-teaming, and technical recommendations. We are looking across all of this and will make the necessary changes.

For those who do not know, Gemini found itself in hot waters after it ended up generating inappropriate images. Following that, Google claimed that it was shutting down image generation as long as the prompts had people in them. The purpose of shutting this down was simple – Google wanted to come up with an appropriate fix so the model could function at its 100% without any issues. Pichai even talked about how the company has been working tirelessly to address the issues.

We’re already seeing a substantial improvement on a wide range of prompts. No Al is perfect, especially at this emerging stage of the industry’s development, but we know the bar is high for us and we will keep at it for however long it takes. And we’ll review what happened and make sure we fix it at scale.

As for the progress that Pichai is talking about, we are going to have to wait and see how this actually progresses. At the time of writing, it is more than safe to assume that Google is taking responsibility for everything that went wrong with Gemini. However, at the same time, it is important to note that keeping track of it and avoiding it would not have been an easy thing. Since AI is constantly learning and tends to hallucinate, it is not uncommon to encounter troubles every now and then.

Still, it is better to hope that once Gemini is back to its former glory, such mistakes will not be that common, but then again, considering that it is AI, at the end of the day, we do have to give it some breathing room.

News Source: Semafor

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